We’re People’s Choice.Since 1949, we’ve been empowering our members to create the life they want through modern banking and personal service. We’re proudly Australian and know a thing or two about the communities we serve, because we’re part of them too.
We’re a credit union.And that means our members are our owners. It also means that any profit we make is invested right back into the organisation to benefit our members and their communities.
We’re for all your financial needs.From a home loan to a transaction account, insurance to a personal loan, you can cover all your financial needs in one place.
We’re all about personal service.If you’re after a Home Loan Adviser, you can pop in to see us at your nearest branch – or we can come to you and chat about your goals. Of course, a friendly voice is only a phone or video call away, too.
We’re always thinking ahead.Plan, save, work out what you can borrow or just move money quickly – it’s all possible. And all part of how we’re doing our bit to create an easier world to live in.
We're for the community.We believe building strong communities benefits us all. That’s why we’ve partnered with fantastic organisations and events, chosen with member and staff input, to help make a real difference in the community.
At People’s Choice, we recognise our responsibility to care for the environment and to play our part in addressing climate change.
People’s Choice is officially certified as carbon neutral for our business operations by the Australian Government’s Climate Active Carbon Neutral Standard. We measure our greenhouse gas emissions and offset them by purchasing Carbon Offset Credits in three Australian carbon farming projects that are fostering sustainable, regenerative land management practices across the country.
Our head office at 50 Flinders Street, Adelaide, is one of Australia’s greenest buildings, with a 6 Star NABERS Energy rating and 6 Star NABERS Indoor Environment rating. It is one of only two buildings across Australia to have maintained these sustainability ratings without the use of purchased Green Power.
With the support of you, our members, we’re continually working to mail out less paper each year. Along with eStatements, we're also working towards sending out more member communications via email, and loan contracts can now be signed digitally via DocuSign.
As a member you own us
Our purpose is not to maximise shareholder return, but to maximise the benefits provided to members.
Our ConstitutionOur constitution provides the framework for how we operate and governs our business decisions.
Customer Owned Banking Code of Practice
To ensure we operate in a fair and ethical manner, People's Choice supports the Customer Owned Banking Code of Practice, developed for credit unions by the Customer Owned Banking Association.
Our focus is to provide high levels of friendly, personalised service and value-for-money products while still generating profit, so we are able to give back to our members.
As a subscriber to the Customer Owned Banking Code of Practice, we are required to adhere to the obligations of the code, along with all financial services laws. Our business practices, products and services are designed to comply with this code.
10 Key Promises
The Code contains 10 promises:1. We will be fair and ethical in our dealings with you
2. We will focus on our customers
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise our customer's rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice.