Within Australia

13 11 82 - available 24/7 or visit your nearest branch.

There may be a fee for ordering a replacement card. Refer to our Disclosure documents for more details.

Overseas

+61 2 8299 9101

To arrange for an emergency Visa card to be issued to you, please visit the Visa website to find the contact details for each country.

Card fraud

1300 705 750 (Available 24hrs a day) or +61 2 8299 9534 if calling from overseas.

Our consultants may call you to confirm suspicious transactions on your card.

Frequently asked questions

  • What do I do if my card Is lost or stolen?

    If your card is lost or stolen during business hours, call us on 13 11 82 or visit your nearest branch as soon as possible. We can cancel your current card and arrange for a new card to be mailed to you.

    Outside of business hours, call the Visa 24 hour hotline on 1800 648 027. You'll then need to contact us to arrange for a new card to be sent.

    If you're overseas when you lose your card, please contact us on +61 2 8299 9101. If you need to arrange for an emergency Visa card to be issued to you, visit the Visa website to find the contact details for each country.

    There may be a fee for ordering a replacement card. Refer to our Disclosure documents for more details.
  • What do I do if there has been a transaction on my account that is not authorised?

    Call us immediately on 13 11 82, contact us via the website, or go to your nearest branch and speak with a consultant.

Need some help? We've got you covered. 

Get in touch with us and we can help you get the answers you need.