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Most popular questions

  • How does the bonus interest work on my account?

    On our savings accounts that pay bonus interest, bonus interest will be paid dependent on the product that you hold.  Bonus Saver bonus interest is paid when at least $50 is deposited into the account and there are no withdrawals in the month. Young Saver bonus interest is paid when at least $5 is deposited into the account and there are no withdrawals in the month. Deposits made on the last day of the month must be made by 5.00pm Central Standard time, whether or not it is a business day, to qualify for bonus interest in that month. For details of base and bonus rates on the Bonus Saver and Young Saver accounts please click here.
  • How old does a child need to be before a bank account can be opened for them?

    A Young Saver Account can be opened for a child from birth. The child can be granted access from the age of 13 with parent/guardian permission. Once the child reaches 18 years of age, full account access is given to them.
  • How is interest calculated on my savings and transaction accounts?

    On interest-bearing savings and transaction accounts we calculate interest on the closing daily credit balance of your account from the last day of the previous month to the second-to-last day of the month for which interest is being credited. If your savings or transaction account has an interest frequency other than monthly, interest is on the closing daily credit balance of your account from the last day of the month that interest was previously credited to the second-to-last day of the month for which new interest is being credited.
  • What is the Financial Claims Scheme (the Government Guarantee or Deposit Guarantee)?

    The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails. Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA). The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the Australian Prudential Regulation Authority (APRA). In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

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