Transaction description discrepancies in Internet Banking and Mobile Banking AppSome members are experiencing their transaction information displaying incorrectly on Internet Banking and our Mobile Banking App.
We are aware of and are working to resolve the following:
• Some members are seeing their pending transactions in Internet banking and our Mobile Banking App appear as one total without their descriptions.
• Some members are seeing their pending transactions in Internet banking with inaccurate descriptions including “Cheque total: for info call 13 11 82 ”.
We apologise for any inconvenience.
Chequebook Change 1 April 2023
Due to changes in our cheque processing system, we have updated our chequebooks. This means that from 1 April 2023, you will not be able to use previously issued chequebooks that reference National Australia Bank and a BSB beginning with 085. These cheques will be declined from 1 April, regardless of when they have been written.
If you still have these cheques you will need to destroy them for security purposes. If you wish to keep using cheques and have not already received a replacement chequebook you will need to get in touch with us here.
Chequebooks referencing Cuscal Limited and a BSB beginning with 805 (example below) are not affected.
Keeping your banking safe online
Scams and fraud are evolving every single day, so it's important to stay alert.
Impersonation scams can occur via email, social media, phone call or SMS and attempt to gain personal or banking information by pretending to be your financial institution. These scams are becoming more and more sophisticated and difficult to recognise.
People's Choice will always remain committed to being at the forefront of these changes to protect our members. There are a number of organisations also committed to increasing the understanding and knowledge of these issues to help consumers protect themselves and their families.