Keeping your banking safe

People's Choice will never contact you to request your passwords,VISA card or account details. We will never send you SMS containing links. Never share your password or Internet Banking login credentials. If you have been contacted or are concerned about your privacy, please call us directly on 13 11 82 or visit a branch.

People's Choice has anti-fraud measures in place to protect our members, including:

  • 24x7 card transaction monitoring using industry standard fraud systems
  • Dedicated and expert fraud team
  • Industry-standard encryption on our Internet Banking system in addition to transaction monitoring
  • Secure Code Verification for added Internet Banking security
  • Smart Chips on all our Visa Credit and Debit Cards
  • Verified by Visa for convenience and protection when online shopping
  • Member Access Password (MAP) to enable safe and secure communication and transactions without the need for unnecessary paperwork
  • Secure mailbox within Internet Banking to be able to communicate with People's Choice remotely in a safe and secure manner
  • We’ll ask some questions if you request to increase your Internet Banking limit for a one-off transfer, or if you are withdrawing a large amount of cash, to ensure you’re not being scammed

Security Resource Centre

The security and fraud environment continues to evolve each and every day. People's Choice will always remain committed to being at the forefront of these changes to protect our members. There are a number of organisations also committed to increasing the understanding and knowledge of these issues to help consumers protect themselves and their families.

Some key resources include:

To learn more about fraud and scams, click here to view our guide.

If you think you have been the victim of a scam, contact People's Choice immediately.

If you fail to promptly report any security breaches on your Account, you may increase your liability for any unauthorised transactions. 

Fraud protection guide

We’ve put together a guide to help you protect your finances from the most common types of financial fraud.

Need some help? We've got you covered. 

Get in touch with us and we can help you get the answers you need.