Vehicle insurance

When you make a claim you may need to contribute an amount towards the cost of that claim. This is called an excess.

All excesses are specified in your insurance policy schedule or policy booklet and conditions regarding the payment of your excess will vary depending on the policy type, i.e. motor, landlord, etc. For example, with a motor claim, if CGU determines that you are not ‘at fault’ in an incident, CGU will not deduct the excess specified in your insurance policy when CGU settles your claim. However, if CGU determines you are ‘at fault’, the excess will apply.

You can choose your excess at the time you take out your policy. If you would like to change your excess you can contact us. All excesses are specified on your insurance policy schedule/ Certificate of Insurance (as applicable). 

Conditions regarding the payment of your excess will vary depending on the policy type, and the incident.

The new CGU Car products provide greater flexibility to decide which benefits are important to you, including the Choice of Repairer option. To discuss your policy and the available options, please phone us on 13 11 82.  

You can add a driver under the age of 25 to your policy. If an accident occurs while an undisclosed driver under 25 is operating your vehicle, we may charge an additional excess.

CGU will provide temporary cover if you permanently replace your vehicle in the period of insurance from the date of purchase for a maximum of 14 days. All you need to do is contact us with the full details of the replacement vehicle within 14 days of taking ownership of the vehicle. A new premium for your replacement vehicle will need to be calculated. 

Agreed value is the amount CGU agrees to insure your vehicle for and remains fixed for the term of the current policy period. It is adjusted on each renewal and shown on your current schedule. An agreed value policy means that in the unfortunate event of your vehicle being declared a total loss, you know what you’ll be covered for, regardless of changes in the market. This value includes modifications, manufacturers' options and accessories that we have agreed to insure.