Need to make an insurance claim?

Make a claim through your CGU Online Account or call CGU's claims team 24 hours a day, 7 days a week on 13 24 80.

  • For all claims, we are just a call away

    To make a claim contact the 24-hour claims hotline 13 24 80.

  • Claims enquiry

    To enquire about an existing claim, call us on 13 11 82 between 8:30am and 5:00pm wherever you are in Australia.

When making a claim you'll be asked to provide the following:

  • Your policy number or personal contact details

  • Contact details of anyone involved in the incident

    Including: name, current address, phone number and insurance details if known and any other relevant information (e.g. vehicle registration number)

  • Any relevant letters, notices, court documents relating to the incident

  • Incident report number

    For any claims in relation to theft or attempted theft, vandalism or malicious act – the police will provide you with this number when you report the incident

  • Incident details

    Details of the incident including date, time and location and specific information on damage to property or items lost

  • Emergency situations

    In an emergency situation, please advise claims staff so they can assist you with emergency repairs (Motor) or accommodation (Home & Contents) if applicable.

  • Travel insurance emergency assistance

    For emergency travel insurance assistance, please call our 24-hour emergency assistance hotline.

    Within Australia: (02) 8895 0698, overseas: +61 2 8895 0698.

  • What happens next?

    1. After your claim details are confirmed, you'll be provided with a claim number and your excess payable (if applicable).

    2. Your claim will be allocated to a claims consultant who will contact you regarding the next steps, your claims consultant will keep you informed about the status of your claim throughout the whole process.

    3. If you need to enquire about the status of your claim, call 13 11 82 between 8:30am - 5:00pm wherever you are in Australia using your allocated claim number.

  • Product Disclosure Statement (PDS) and Policy

    All claims are assessed in accordance with your PDS and Policy wording, along with your specific policy schedule.

    Insurance PDS and Policy - available by clicking here, visiting a branch or on request by calling 13 11 82.

    Your specific policy schedule – a copy can be arranged by calling 13 11 82.

Talk to us about your insurance needs today!