Join our team

Through the merging of Heritage Bank and People's Choice Credit Union, a new larger mutual bank has arrived. With the collective might of more than 700,000 customers (and growing), here at People First Bank we're making banking brilliant and building a brighter world for all. By joining our team, you’ll have the unique opportunity to support the delivery of our new national brand and promise to become a true banking alternative for all Australians. Our name says exactly what we’re all about: people. This means our customers, communities, and employees are at the centre of every decision we make. You'll be joining an inclusive culture where people are motivated to make a difference and given opportunities to thrive in their day-to-day roles. Proudly recognised as an Employer of Choice, People First Bank has dual head offices in Adelaide and Toowoomba, a satellite Brisbane office, an Australian-based contact centre and a branch footprint across NSW, NT, QLD, SA and VIC. We offer diverse opportunities for those looking to join us during our exciting transition. Currently trading under three brands - Heritage, People's Choice and People First Bank - you can make a meaningful impact as we establish People First Bank in the market as a leading Australian customer-owned bank.
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    Recruitment Process

    Whether it’s your first job, a change of industry, a step to the side, or a step up, we’ll empower you all the way. We'll support you through each stage of the process, no matter the outcome. While our recruitment process may vary depending on the role, the steps below are a general outline of what to expect.

      • 1. Submit your application

        Once we receive your online application, we review how your skills and work history match the role criteria.

      • 2. Phone screen

        If you are shortlisted, you’ll have a brief conversation with one of our Talent Acquisition Specialists to discuss key aspects of the role, your suitability, and they will provide you with more insight into what it's like to work with us. 

      • 3. Assessment

        Depending on the position you may need to complete a psychometric assessment and/or a practical task.

      • 4. Interview

        You’ll attend a structured interview, either in person or online, where you'll meet with a variety of team members. This allows us to gain a well-rounded perspective on your skills and experiences, while giving you the opportunity to learn more about our team and culture. In some instances, a second interview may be required.

      • 5. Pre-employment checks

        At this stage, we conduct all necessary pre-employment checks, including references, police clearance, bankruptcy, and work entitlement verification, along with any additional checks required for specific roles.

      • 6. Receive an outcome

        We provide every applicant with an outcome at each stage of the recruitment process. If you’re successful, you’ll receive a formal offer, and once you have signed your contract, we’ll guide you through completing your onboarding activities.

      A workplace for you to be you

      People are at our heart. With our friendly and inclusive team culture, caring leaders and diverse career and development opportunities our people are set up to succeed at every stage of their career.
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        • Career & Development

          We invest in your growth, because when you grow, we do too. 

          There’s a range of career development and progression opportunities within our growing organisation and we offer:

          • The opportunity to advance your career with training, coaching and project opportunities.

          • Internal leadership programs and bespoke in-house leadership training.

        • Recognition & benefits

          We believe the little extras can make a big difference in supporting your success. That’s why we offer great incentives and benefits, which includes:

           

          • Discounts on banking, health insurance, and shopping across Australia via a dedicated employee recognition and reward portal and app.

          • Recognition through our employee recognition program Shine where everyone can nominate a colleague via Our People Rewards platform for demonstrating or championing our values and positive risk behaviours.

          • As a Shine Award winner, opportunity to attend  recognition event held simultaneously across two states and connected via live cross to celebrate in style as one team.

        • Doing good

          Mutuality is in our DNA.

          As a customer-owned bank, we support people to give back to communities by doing good. We do this through:

          • Our Reconciliation Action Plan, which supports our ongoing commitment to developing deep and strong relationships with our First Nations employees, customers and communities.

          • The People First Community Lottery, which provides an opportunity for community groups and clubs to participate and reach their fundraising goals.

          • Our commitment to positive climate impact, which is demonstrated by our participation in the Australian Government's Climate Active program.

        • Flexibility and wellbeing

          We know flexibility means different things to different people, that’s why we have a variety of options.  This includes part time hours, hybrid working, or flexible leave options such as wellbeing or purchased leave.

          Our people consistently tell us their leaders demonstrate care for their wellbeing in our bi-annual employee engagement surveys. 

          We support our people to be the best version of themselves, physically and mentally.  This includes wellness support through:
          • Our digital wellbeing platform
          • Dedicated internal Mental Health Ambassadors, and
          • A comprehensive Employee Assistance Program, which offers confidential counselling and support from qualified professionals for all aspects of life – physical, mental, social and financial.

        • Supporting communities

          Join our commitment of giving back.

          There’s always an opportunity to get involved and make a difference in your community. 

          • You will have up to two working days to join “The Good Squad” and participate in paid volunteering activities.

          • Opportunity to make regular donations with our Workplace Giving program.

          • Help community groups and clubs raise vital funds with the People First Community Lottery. 

          • Get involved with the various ongoing initiatives of People First Bank Foundation.

        • Diversity & Inclusion

          A place for everyone to contribute and thrive.

          People First Bank is committed to an inclusive culture that embraces and celebrates equality and diversity. We recognise the positive impact our individual differences, abilities, skills and perspectives can make every day through our Diversity and Inclusion program, which includes initiatives such as:

          • Our annual Diversity Census, which helps us understand our evolving and diverse organisation.

          • Providing allyship and creating a safe environment where everyone can be themselves.

          • Our Employee Engagement survey which helps measure our inclusive culture.

          • Seeking ways to reduce our gender pay gap as well as advancing overall gender equality in the organisation.

        • Our values

          Our values underpin our culture at People First Bank. They are at the heart of everything we do, inspiring our people and how we impact our communities.

          • Passion: We love making a difference in people's lives.

          • Integrity: We're courageous and always do the right thing

          • Trust: We're reliable, consistent and we do what we say.

          • Care: We care and protect for positive impact.

          • Authenticity: We are socially aware and stay true to our mutuality, always.

          • Respect: We value the power of our collective; every perspective strengthens us.

        Our teams

        • Member Experience

          Problem solvers. Strategic thinkers. Experience designers. With a diverse skillset covering human-centred design, strategy, marketing, operations and customer-centricity, this team works on the front line with customers in our branches and contact centres, and behind the scenes to understand their pain points and how to make their banking experience as smooth and simple as possible. Then they deliver, and make it look good!

        • Operations

          The Operations team cover every part of the bank’s service delivery, with our customers at the forefront of all they do. From strategy to product and payments, customer-facing services, delivery and problem solving, no day is the same for our Operations team.

        • Technology & Transformation

          The Technology & Transformation team is where innovation meets creativity. This dynamic group drives exciting tech solutions and transformative strategies that elevate the organisation. With roles ranging from technical and data specialists, change managers, analysts, and cyber specialists, each team member plays a vital part in building digital and technology solutions for People First Bank, that turn ideas into reality.

        • Finance & Data

          This team provide crucial support functions that help make important decisions and inform our customers. Our Finance and Data team do the heavy lifting on data, reporting and forecasting, as well as managing the financial risks inherent in our daily operations. They nurture relationships inside and outside our business by providing information, cash flow and analysis across internal divisions, to our customers, suppliers, partners, government agencies and legislative bodies.

        • Legal & Company Secretary

          A dynamic team of governance and legal experts, dedicated to propelling the business forward while minimising legal risk. The team delivers sharp, practical governance and legal advice and services to a range of stakeholders. They support the Board and the business to ensure People First Bank meets its governance obligations. The team is a responsive and accessible destination for stakeholders to quickly find the answers they are seeking, enabling good business.

        • People & Culture

          Our People and Culture (P&C) team members are committed to developing leadership and critical future capabilities; building a culture of inclusion, safety and strong values alignment, elevating employee engagement, identifying talent, and building and celebrating diversity.

          Our P&C business partners work closely with our leadership teams, and along with our specialist centres of excellence: Talent Acquisition, Operations, Organisational Culture and Capability, Health and Safety, Learning and Development, Employee Relations, Performance, Reward and Payroll, and People Systems and Insights - all striving to deliver outstanding employee experiences.

        • Internal Audit

          Working with teams across the business to bring a systematic and disciplined approach to internal auditing, the team plays an important role in objectively assuring that our bank operates in accordance with regulatory requirements and our internal frameworks and policies. The team delivers internal audit service excellence to help the bank reach its goals and deliver positive change through banking for our customers.

        • Group Risk

          Our Group Risk team are the ultimate coaches for our business and our people. Their expertise enables us to make informed, risk-based decisions while keeping our bank and our customers safe. They promote a culture that understands and creates value through effective risk management while ensuring our financial and operational resilience.

        • Regulatory & Compliance

          This is the team that makes sure our people have the right information and tools to effectively function within industry regulation. They lead initiatives to embed simple and effective compliance processes, and expertly manage regulatory changes that impact us. They also have the important responsibility of protecting our customers
          and investigating potential frauds.

        • Corporate Affairs & Strategy

          This group of communicators, strategists, and media experts keep a finger on the pulse. They’re across industry conversations and make sure the organisation has its voice heard. They also champion our strategy, making sure our people are kept informed and aligned. 

        FAQs

        • I've submitted a job application - what's next?

          After you’ve submitted your online application, you’ll receive an automatic email acknowledging we’ve received your application. Our Talent Acquisition team will endeavour to be in touch within two weeks of the role closing. We don’t want to keep you waiting, so we aim to be in touch as soon as possible.

        • Can I register my general interest in a job?

          If the right opportunity isn't available just yet, you can join our Talent Community and be notified about new job opportunities that may be a fit for you. 

        • Do I have to complete an online application, or can I just send you my resume for any potential vacancies at People First Bank?

          Yes, you have to submit your application via the online vacancy portal at People First Bank. An online application form is required to identify your application in our recruitment system. Due to the large scale of People First Bank's recruitment activities throughout Australia, we are unable to accept or respond to email applications.

        • What if I know someone who works for People First Bank?

          We’re passionate about employee referrals, so if you know someone who works for us, please let us know in your application.

        • Can I apply for multiple roles with People First Bank?

          Yes, you are welcome to apply for multiple roles within our organisation. We encourage you to explore all positions that align with your skills, interests, and career goals. Each application will be reviewed individually to assess your fit for the respective roles.

        • What is the status of my job application?

          Our Talent Acquisition team will be in contact with you, either via phone or email, to let you know the status of your job application. If you’re unsuccessful in the role you’ve applied for, we encourage you to join our Talent Community and look out for other job opportunities.

        • How should I prepare for an interview with People First Bank?

          You'll be asked to explain your motivation for the position - what it is that you are looking to gain from working with People First Bank, and you'll be asked to share your skills and experiences. Our interview questions are aligned to the position that you have applied for and may include technical, scenario and experience-based questions.  To prepare, we suggest you review the Position Description and think about some examples of the work that you have done that relate to the position. We are a values-based organisation, so we also recommend that you review these values and consider how your values align with ours.

        • What are psychometric assessments?

          Psychometric assessments are standardised tests used to evaluate cognitive abilities, personality traits, and behavioural tendencies - they can include assessments of problem-solving abilities, verbal reasoning, numerical reasoning, and personality fit, and may be used alongside interviews and other selection methods to provide a more comprehensive view of your potential for success in the role.

        • Who should I put down as a referee?

          We will conduct a minimum of two reference checks as part of our selection process. We require referees to be people who have supervised your work in a previous position preferably within the last three years. We won't be contacting your referees unless you are shortlisted for a position, but you should make them aware of your application with People First Bank.

        • Do I need to show proof of my Australian working rights?

          Yes, all team members who are employed must have the right to work in Australia. We will request documentation from you to demonstrate your right to work in Australia during the recruitment process.

        • Do I need to undergo pre-employment checks?

          Yes, pre-employment checks are essential in maintaining the trust and security of our members, employees, and stakeholders. As a financial institution, we are committed to upholding regulatory standards and ensuring the integrity of our workforce. These checks help us create a safe and reliable environment, protecting both you and the people we serve.

        • I have received a verbal offer – should I resign from my current job?

          We recommend that you wait until you have received your official written employment offer prior to resigning from your current role.