Protecting the health and wellbeing of our staff and members while continuing to maintain banking services is our utmost priority during this unprecedented Coronavirus (COVID-19) pandemic.
Members can continue to access all banking services through our branches, Internet Banking, Mobile Banking App, or by contacting our National Contact Centre on 13 11 82 (or +61 8 8305 8305 from overseas) between 8am and 8pm Monday to Friday and 8.30am to 4.30pm Saturday (Australian Central Summer Time).
We have a range of measures available to members experiencing financial difficulty due to impacts from the coronavirus or who need to make travel insurance claims.
Find information on all our support measures at this link.
While there have been no confirmed cases of COVID-19 among our staff, we have instigated a range of measures to minimise potential transmission risks including increased cleaning of facilities and access to hygiene items; head office staff working from home where practical; minimising face to face meetings; and ceasing work-related air travel. Staff are also complying with the self-isolation requirements mandated by federal and state authorities, as required.
We have advised our mobile lenders, financial planners based in advice centres and relationship managers to use telephone and video calls for meetings with members where possible.
We continue to follow expert advice to reduce the risk of spreading COVID-19. We believe the measures we have in place will allow us to best protect our staff and members and ensure our members continue to receive the high level of service they expect.
For information relating to financial hardship assistance in relation to coronavirus (COVID-19) please refer to our dedicated support page at this link.
