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Most popular questions
How do I make a claim?
You can make a claim via your CGU Online Account, details on how to register for your Online Account are included in your renewal offer or in your new business documentation.
Alternatively, you can call CGU on 13 24 80, for 24-hour claims lodgement.
What happens when I make a claim?
You can lodge a claim through your Online Account or by calling CGU on 13 24 80, 24 hours 7 days a week. CGU will provide you with a Claim reference number and advise you of the next steps. The CGU Claims team will provide regular updates about your claim until it is finalised. Alternatively, you can manage your claims through your CGU Online Account.
What is an excess?
When you make a claim you may need to contribute an amount towards the cost of that claim. This is called an excess.
How do I calculate how much insurance I need for my home?
Calculate how much to insure your home and contents for.
Home and contents insurance
Our most popular type of home insurance, giving you cover for both your home and the many items inside it.Building insurance
Building insurance covers both the house you live in, and other buildings on your property – like sheds and garages.Contents insurance
Content insurance covers a wide range of items – from furniture to jewellery to TVs and laptops. It even covers your carpet and curtains.
More insurance
We've got a range of insurance to help you protect what's important to you.
Guides and tips
Are you underinsured?
Underinsurance explained: why you might be underinsured and how to check in on your home and contents policy.
