Travel Insurance

The below information relating to the CGU Travel Insurance product about coronavirus (COVID-19) will be regularly updated to reflect our latest understanding about the virus and its impact.

Refunds for single-trip policies

You're eligible for a full refund of your premium if all of these apply to you:

  • You have a single-trip policy and your trip's been affected by the coronavirus pandemic
  • Your departure date (shown on your Certificate of Insurance) is before 30 June 2021
  • You are travelling internationally
  • You haven't made a claim, and you won't make one for this policy in the future.

If you have a single-trip policy and your departure date is outside these periods, you're not eligible for a refund. If you have a single-trip policy and you are travelling domestically, we will review your situation on a case by case basis. This may change in the future, so check this page again closer to your departure date.

Refunds for annual multi-trip policies

If you have an Annual multi-trip policy, you may be eligible for a refund. Call us on 13 24 80 (8am–8pm, Mon–Fri) so we can talk about your options.

Has your trip been postponed?

If your trip has been postponed and you need to update your policy with your new departure dates, call us on 13 24 80 (8am–8pm, Mon–Fri).

What we cover related to the coronavirus pandemic

Your level of cover depends on your plan, when you took out your policy, and the latest government travel alerts.

Policies taken out before 23 January 2020

International Travel Insurance

If you took out your International Travel Insurance policy before 23 January 2020, your policy covers overseas medical costs if you’re hospitalised due to coronavirus. Your level of cover for overseas medical costs depends on your plan, so check the Product Disclosure Statement (PDS) for policies started before 23 January 2020.

If you took out your International Travel Insurance policy before 23 January 2020, your policy also covers cancellation costs or rescheduling costs if your travel plans are affected by the Australian Government’s ‘Do Not Travel’ alerts, which now apply to all countries worldwide. Your level of cover depends on your plan, so check the PDS for policies started before 23 January 2020.

Domestic Travel Insurance

If you took out your Domestic Travel Insurance policy before 23 January 2020, your policy covers cancellation costs or rescheduling costs if your travel plans are affected by the Australian Government’s advice to avoid non-essential, domestic travel. Your level of cover depends on your plan, so check the PDS for policies started before 23 January 2020.

Before you make a claim

Get in touch with your travel provider before you make a claim, because they might be able to offer you a refund or help you reschedule your travel plans.

Making a claim

To make a claim, call us on 13 24 80. If you’re travelling more than 3 months from now, we can’t assess your claim yet so please contact us closer to your trip.

Emergency helpline

For urgent advice, call our emergency helpline from Australia or overseas on +61 2 8895 0698.

This information must be read in conjunction with the Product Disclosure Statement (PDS)and is subject to terms, conditions, limits, and exclusions. These terms, conditions, limits and exclusions are detailed in the PDS.

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