Banking during COVID-19
How do I withdraw money if my local People's Choice branch is temporarily closed?
You can withdraw up to $2,000 per day per card from any People's Choice or major bank* ATM, or supermarket, free of charge. Withdrawals can also be made through Bank@Post at selected Australia Post outlets, free of charge for the first two withdrawals each month. Extra People's Choice cash withdrawals during the same month will incur a $3.00 fee per withdrawal.
*Major banks include Westpac, NAB, Commonwealth and ANZ.What if I need to withdraw more than $2,000 in a day?
If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.
What if I need a service other than to withdraw money or make a deposit?
You can use your Internet Banking and Mobile Banking App to view your account history, set up payments, open new accounts and much more.
Login to Internet Banking now or if you’re not yet registered to use Internet Banking, give us a call on 13 11 82.
Alternatively, our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).How do I apply for a loan if my local People's Choice branch is temporarily closed?
You can apply for a loan online through our website, Internet Banking or our Mobile Banking App.
Login to Internet Banking now or if you're not yet registered to use Internet Banking, give us a call on 13 11 82.
Our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).With COVID-19 hurting the economy, do I need to be concerned about the future of People's Choice?
No. People's Choice is in a strong financial position notwithstanding the economic effects of COVID-19.
Are my deposit funds safe?
Yes, your funds are safe. People's Choice is one of the country's largest credit unions and, as an Authorised Deposit-Taking Institution (ADI), is part of the Federal Government's Financial Claim Scheme and its $250,000 deposit guarantee.
We have been in existence since 1949 and have been growing strongly since.
Read more about the government's scheme.
Impacted by COVID-19?
I'm impacted and/or my partner is impacted by Coronavirus (COVID-19). What options do we have?
We're offering a range of support measures for members experiencing financial hardship due to being affected by Coronavirus. To see how to get in touch with us please click here.
I have been impacted by Coronavirus (COVID-19), what can I do to reduce my interest rate?
To understand what options you may have, please contact your Home Loan Adviser directly or call us on 13 11 82.
I am not directly impacted by Coronavirus (COVID-19), but I am experiencing financial difficulty. What can I do?
Members experiencing financial difficulty at any time can find information about the support we provide on our Financial Hardship Assistance page.
Are you waiving fees for everyone impacted by Coronavirus (COVID-19)?
No. We have committed to a range of support measures for members impacted by Coronavirus, however we are not waiving fees for all members. We are assessing members' individual circumstances and will work through putting appropriate support in place depending on the member's individual situation.
How can People's Choice help me with my loan repayments?
Depending on the type of loan, People's Choice has implemented a number of loan repayment support measures to assist members experiencing financial difficulties due to the impacts of Coronavirus. This includes deferring repayments, allowing you to redraw your loan or reduce your repayments. Find out more at this link.
What options are available if I am unable to repay my loan due to financial hardship relating to Coronavirus (COVID-19)?
People's Choice provides a range of support measures, depending on your situation and the depending on the loan type. Options may include extending the length of the loan, converting to interest-only payments for a period of time, consolidating debt or a combination of these and other measures. If you are experiencing difficulties in repaying your loan, please reach out by calling 08 8124 2148, emailing us at CManagementPCCU@peopleschoice.com.au or visiting us at one of our branches.
Can I switch to an interest-only loan?
Depending on the type of loan, People's Choice has implemented a number of loan repayment support measures to assist members experiencing financial difficulties due to the impacts of Coronavirus. This includes deferring repayments, allowing you to redraw your loan or reduce your repayments. Find out more at this link.
Insurance
Can People's Choice assist me by deferring my CGU insurance if my circumstances have been affected by Coronavirus (COVID-19)?
Our insurance partner, CGU, has announced a series of measures to support current policy holders affected by Coronavirus. Find more information on how CGU might be able to help at this link.
Does my CGU travel insurance cover medical expenses related to Coronavirus (COVID-19)?
For CGU travel insurance policies purchased prior to 23 January 2020, you are covered for medical expenses related to the Coronavirus. Click here for more information regarding insurance and Coronavirus.
COVID-19 Victoria
How do I withdraw money if my local People's Choice branch is temporarily closed?
You can withdraw up to $2,000 per day per card from any People's Choice or major bank* ATM, or supermarket, free of charge. Withdrawals can also be made through Bank@Post at selected Australia Post outlets, free of charge for the first two withdrawals each month. Extra People's Choice cash withdrawals during the same month will incur a $3.00 fee per withdrawal.
*Major banks include Westpac, NAB, Commonwealth and ANZ.What if I need to withdraw more than $2,000 in a day?
If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.
What if I need a service other than to withdraw money or make a deposit?
You can use your Internet Banking and Mobile Banking App to view your account history, set up payments, open new accounts and much more.
Login to Internet Banking now or if you’re not yet registered to use Internet Banking, give us a call on 13 11 82.
Alternatively, our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).How do I apply for a loan if my local People's Choice branch is temporarily closed?
You can apply for a loan online through our website, Internet Banking or our Mobile Banking App.
Login to Internet Banking now or if you're not yet registered to use Internet Banking, give us a call on 13 11 82.
Our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).With COVID-19 hurting the economy, do I need to be concerned about the future of People's Choice?
No. People's Choice is in a strong financial position notwithstanding the economic effects of COVID-19.