Related FAQs

  • I've received a phone call or an email that asks for my personal details, what should I do?

    People's Choice will never call or email you to ask for confirmation of your password, PIN or account details. We will never send an email containing a link to our Internet Banking page or request that you verify your account status.

    Be wary of any phone calls of this nature and emails with links from unknown senders, and delete any unsolicited emails immediately, without responding.

    In some instances, you may also receive an SMS from +61 489 988 024 or +61 437 126 492. If you have been contacted or are concerned about your privacy, please call us directly on 13 11 82 or visit a branch. Please be aware, we will never send you an SMS containing links, and we will never ask for sensitive information via SMS, such as an access code, OTP or Internet Banking password.

    If you believe your details may have been compromised by a phishing phone call or phishing email, contact us as soon as possible.
  • How do I change my name on my membership and accounts?

    To change your name, simply follow these few steps:

    - Click here to download and print the Change of Name form
    - Fill in the form
    - Attach certified copies of your ID confirming the changed name.
     -Alternatively, you can bring in originals of your documents and have one of our branch staff confirm the name change
    - Find your nearest branch and drop off the form in the branch
    - Should there be no branch near you, please post a copy of the form together with a certified copy of your ID to us:

    People's Choice Credit Union
    GPO Box 1942
    Adelaide SA 5001
    Once you've handed the form to one of our branch staff, they will take care of the rest.

    Need to change your address?
    No problem, please click here.
  • What are the opening hours for People's Choice branches?

    The opening hours for all of our branches can be found in Locate Us, located on sticky tool bar of our website. Search for your nearest branch using a suburb name or postcode and click on the branch symbol for specific branch details such as opening hours or street address.
  • What is People's Choice BSB?

    Our BSB number is 805-050.
  • How do I change my contact details?

    Are you registered for Internet Banking?
    Change your email or street address online using the tabs 'Settings > Member Details' in Internet Banking.

    You can also change your contact details by completing a change of address form and dropping it off in your nearest branch.

    Need to change only your name?
    Click here.

    If you need to change your phone number, please give our friendly staff a call at 13 11 82.

Did you find what you are looking for?

Help us improve our website and the information we provide to ensure you get what you need.