Related FAQs
The name of my cover seems to have changed, why is that?
CGU have reviewed their products and have also taken the opportunity to simplify the product names.
What are the differences between the cover I had and the cover I have now?
Your new cover has been matched to the closest comparable cover. You should read your renewal documentation which includes a Summary of Changes table and Product Disclosure Statement to ensure the cover still meets your needs.
Why have my premiums changed?
Insurance policy premiums can increase or decrease at renewal, and the premium will reflect the risk being insured and new cover type.
Why do I have a new insurance policy number?
Your policy has been migrated to a new system that CGU use across their business. Therefore, the policy numbers have been changed to reflect the requirements of the new system.
I’m a People's Choice customer but my renewal letter has a People First Bank letterhead. Is it legitimate?
Yes, this is legitimate. People First Bank is our new brand formed from the merger of People’s Choice and Heritage Bank.
What is an excess?
When you make a claim you may need to contribute an amount towards the cost of that claim. This is called an excess.
How can I pay my insurance premiums?
Your insurance premium can be deducted from an account you nominate or a credit or debit card on either a fortnightly, monthly or annual basis at no extra cost.
Are there any new coverage limits or exclusions?
Yes. Your new cover has been matched to the closest comparable cover. You should read your renewal documentation which includes a Summary of Changes table and Product Disclosure Statement to ensure the cover still meets your needs.
Why is there a new biller reference?
In the new system the biller reference for the Biller Code will change each year to ensure accurate allocation of payments.
I pay my premium via direct debit. Is that changing?
You can continue to make payments via direct debit. You can pay fortnightly, monthly, quarterly or annually at no extra cost, and you can select a payment date that works for you.
I requested an insurance quote via the website. How long is it valid and how do I retrieve it?
Quotes are valid for 21 days. You will have received an email with the details of your quote and a quote number. To retrieve it you can click on the link in your email or contact us on 13 11 82 to help you retrieve it. You can also retrieve saved quotes through your CGU Online Account once you have registered.