Related FAQs
What does the change of my cover mean for me?
CGU have reviewed their products in market and have made amendments to meet the changing needs of customers. This means your cover has changed, you should also review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct.
Do I need to do anything?
When you receive your renewal offer from CGU it will provide information on your new policy for your review. The documentation includes a “Summary of Changes” which shows some of the important cover changes between your new policy and your previous policy.
You should also review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct. Contact us if there is any information that requires amendment of updating.
What can I expect over the coming months?
Over the coming 12 months as your policies comes up for renewal, you will receive your renewal documentation including details of the cover under your new policy. Your new policy will be different from your previous policy, so you should review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct. Contact us if there is any information that requires amendment or updating.
Will the customer service remain the same?
CGU call centres including claims, as well as their operating hours and locations will remain the same. In addition, CGU have introduced self-service functionality which will allow you to make changes to your policy through your CGU Online Account.
My home loan or personal loan is with People’s Choice, will this change?
No this will not change.
What benefits are there in utilising CGU Online Account?
Your CGU Online Account gives you the ability to access a range of self-service functions.
This includes the ability to view and retrieve quotes, start new quotes, set your documentation preferences, amend some risk and coverage details, make or amend payments and lodge and manage claims.
Details for registering your CGU Online Account are included in your renewal or new business documentation.