Related FAQs
How do the changes affect my existing policy?
Your current policy will stay the same until your renewal date.
Are there any new coverage limits or exclusions?
Yes. While your new cover has been matched to CGU’s closest comparable cover, there will be differences. You should read your renewal documentation which includes a Summary of Changes table and Product Disclosure Statement, to ensure the new cover still meets your needs.
Do I still phone People’s Choice if I want to make a change or cancel my policy?
To make a change to your policy or to cancel, you can phone us on 13 11 82. Some changes to your policy can be made through your CGU Online Account.
Why is my insurance policy documentation on a People First letterhead?
People First Bank is our new brand formed from the merger of People’s Choice and Heritage Bank. Over the coming months you will see our exciting new People First Bank branding. As CGU have a new product offering, we have taken this opportunity to rebrand our general insurance products to People First Bank at this time.
Where do I find a copy of my Product Disclosure Statement (PDS)?
The Product Disclosure Statements (PDS) can be found in your CGU Online Account under ‘Quick Links’ or under ‘Disclosure Documents’ on our website.
I have other policies with CGU and People’s Choice, what happens to them?
As your policies come up for renewal, you will receive your renewal offer including details of your new policy coverage.
Can I change my other policies now?
Yes, you can change your policies to the new product offerings before your scheduled renewal date. However, you will need to cancel your existing policy and take out a new one.
Who do I talk to about the changes?
To discuss your policy coverage or available options you can phone us on 13 11 82.
Why is there a new biller reference?
In the new system the biller reference for the Biller Code will change each year to ensure accurate allocation of payments.