Related FAQs

  • Do I need to do anything?

    When you receive your renewal offer from CGU it will provide information on your new policy for your review. The documentation includes a “Summary of Changes” which shows some of the important cover changes between your new policy and your previous policy. 

    You should also review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct. Contact us if there is any information that requires amendment of updating. 

  • Will the customer service remain the same?

    CGU call centres including claims, as well as their operating hours and locations will remain the same. In addition, CGU have introduced self-service functionality which will allow you to make changes through a CGU Online Account.

  • My home loan or personal loan is with People’s Choice, will this change?

    No this will not change.

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