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You can make a claim via your CGU Online Account, details on how to register for your Online Account are included in your renewal offer or in your new business documentation.

Alternatively, you can call CGU on 13 24 80, for 24-hour claims lodgement.

You can lodge a claim through your Online Account or by calling CGU on 13 24 80,  24 hours 7 days a week. CGU will provide you with a Claim reference number and advise you of the next steps. The CGU Claims team will provide regular updates about your claim until it is finalised. Alternatively, you can manage your claims through your CGU Online Account.

When you make a claim you may need to contribute an amount towards the cost of that claim. This is called an excess.

When you receive your renewal offer from CGU it will provide information on your new policy for your review. The documentation includes a “Summary of Changes” which shows some of the important cover changes between your new policy and your previous policy. 

You should also review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct. Contact us if there is any information that requires amendment of updating. 

Over the coming 12 months as your policies comes up for renewal, you will receive your renewal documentation including details of the cover under your new policy. Your new policy will be different from your previous policy, so you should review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct. Contact us if there is any information that requires amendment or updating.

CGU have reviewed their products in market and have made amendments to meet the changing needs of customers. This means your cover has changed, you should also review your policy documentation including the Product Disclosure Statement and your Certificate of Insurance to ensure that the new policy meets your needs and that the details shown are correct.