Related FAQs

  • Can a PayTo agreement be linked to a multiple to sign account?

    Yes, however you won’t be able manage your PayTo agreements on 'multiple to sign accounts' (where more than one person is required to authorise transactions) using Internet Banking or our Mobile Banking App. You’ll need to call our National Contact Centre o13 11 82 to verify the authorised signers and to authorise, pause or cancel the PayTo agreement.
  • Can I decline a PayTo agreement?

    Yes, you can. Before authorising or declining a PayTo agreement, you should check that all the details are correct including the payment amount and frequency. If the details are incorrect, you can decline the PayTo agreement by following the instructions on the notification.
  • Can I manage my PayTo agreements using Internet Banking or our Mobile Banking App?

    Yes – you can access your PayTo agreements 24/7 using Internet Banking and our Mobile Banking App. For eligible accounts (where only one person is required to authorise transactions), you can do the following:
    • Check the details of a PayTo agreement
    • Authorise or decline a PayTo agreement
    • Cancel, pause or resume a PayTo Agreement
    • Amend the PayID (only available on eligible accounts) or BSB and account number linked to a PayTo Agreement
  • Can you use a PayID with PayTo?

    PayTo agreements can be created using a PayID linked to your account or by using a BSB and account number. PayID can’t be used on ‘multiple to sign accounts’ where more than one person is required to authorise transactions, but you can use BSB and Account numbers on these accounts.
  • Does a PayTo agreement have an end date?

    Yes. A PayTo agreement can be valid for up to 12 months (this will be agreed to with the payment initiator). Before the expiry date, it is expected that the payment initiator will contact you to re-authorise any amendments.
  • How does PayTo work?

    If you agree to set up a PayTo agreement with a payment initiator, for example, Foxtel (the party who has been authorised to debit your account), they will create the PayTo agreement through their financial institution and we will be notified. You’ll receive a notification from us via SMS or email requesting approval of the PayTo agreement. You’ll need to action this request within the timeframe stipulated by the payment initiator and your notification will tell you how to action the PayTo agreement.
  • How long does it take for a PayTo payment to occur after it’s been authorised?

    The payment is made in real-time, so will occur within a few minutes of the authorisation.
  • If I’m using a PayID for Fast Payments, can I use the same one for PayTo Payments?

    Yes, as long as the account is eligible (e.g. an active account). A PayID can only be linked to one account but can be used for both fast payment credits and PayTo payments.
  • Is PayTo a replacement for direct debit?

    PayTo is a modern alternative to direct debits, allowing members more visibility and control over their payment arrangements through an enhanced, digital experience. PayTo is not a replacement for direct debit and will operate in conjunction with existing direct debit processes and BPAY. Your direct debits will continue as normal unless your payment initiator contacts you to set up a PayTo agreement.
  • What accounts are eligible for PayTo payments?

    All savings or transaction accounts that can be accessed using Internet Banking or Mobile Banking App are eligible for PayTo payments.
  • What accounts are not eligible for PayTo payments?

    • Loan products and term deposits.
    • Accounts that are not active e.g. closed or restricted accounts
  • What happens if I want to cancel my PayTo agreement?

    You can cancel a PayTo agreement at any time through Internet Banking or our the Mobile Banking App. It is important to understand the consequences of cancelling a PayTo agreement and if necessary, contact the relevant merchant or payment initiator. The merchant or payment initiator associated with the PayTo agreement will be notified that the PayTo agreement is cancelled. When you cancel a PayTo agreement, you won’t be able to re-activate it and it will stop related PayTo payments being made from your account. You should check your contractual obligations with the payment initiator and verify whether you’re still required to pay them.
  • What happens if there are insufficient funds in the account for a PayTo payment?

    It is your responsibility to ensure you have sufficient available funds in your account to process the PayTo payment. If there are not enough funds, we are not required to make the PayTo payment. If a PayTo payment isn’t made, you and the payment initiator are notified so appropriate action can be taken, which might include retrying the payment later.

    The payment initiator will contact you to arrange an alternative solution and no record of the failed payment will be on your transaction history.
  • What is PayTo and how can it be used?

    PayTo is a new, digital way for merchants and businesses to initiate real-time payments from your account. It’s an alternative to direct debits that allows you to have more control over payments from your account. A PayTo agreement is an agreement between you and the payment initiator of the agreement that pre-authorises real-time payments from your account. Your PayTo agreement includes important information like the amount you authorise to come out of your account, the frequency of the payment and the date of the payment. You can even specify a maximum amount to allow for fluctuations in payment amounts or a set amount.
  • Who can authorise a PayTo agreement?

    If a PayID is used, the owner of the PayID will receive notification to authorise the payment.
    If a BSB and account number is used, all eligible account operators can authorise payments.
  • Will I receive an authorisation notification for every payment under the PayTo agreement?

    No. You’ll only need to authorise payments for the first payment and then for any variations to the payment that is outside the parameters of the PayTo agreement. For example, if you’ve agreed to pay $50 per week and a payment initiator requests $60 per week.

Did you find what you are looking for?

Help us improve our website and the information we provide to ensure you get what you need.