- To investigate a payment received in your account in error, visit a branch or call us on 13 11 82. We'll then lodge a request with the sending financial institution.
- You can request a payment sent in error to be returned to yourself. Contact our team directly in a branch or by calling us on 13 11 82. We'll then lodge a request with the receiving financial institution.
- We're only able to send Fast Payments between participating financial institutions. Please check with your Financial Institution to see if your account is eligible for Fast Payments.
A full list of participating institutions can be found here.
- When making a Fast Payment the Osko logo will be displayed on the Payment Confirmation screen in Internet Banking and your Mobile Banking App. You will also be shown a message on the same screen advising when your payment is expected to be received.
You can also check the list of participating financial institutions to see if the receiving financial institution is listed.
- To request a payment return you'll need to contact a People’s Choice branch or call us on 13 11 82. We'll then lodge a request with the receiving financial institution.
- One of the benefits of Fast Payments is that it allows for a more detailed description of your transaction. When sending Fast Payments you will be able to type descriptions of up to 280 characters; if your payment cannot be processed as a Fast Payment you will only be able to have an 18 character description.
- You will not be charged for sending or receiving Fast Payments.
- More than 50 financial institutions are planning to go live from launch.
A list of participating institutions can be found here.
- People’s Choice Fast Payments are payments sent via the NPP and includes Osko Payments.
- The name of a person registered to a PayID is displayed to the payer to avoid mistaken payments and cases of fraud. The information cannot be used to withdraw money or create a false identity, and is only provided in accordance with the person’s consent and according to the terms and conditions of the PayID service.
People’s Choice and other financial institutions also use additional measures to prevent against fraud. Members can use an email address as their PayID instead of a mobile number and still enjoy the benefits of fast, secure and convenient payments with Fast Payments.
- To receive a payment your Account Number must be entered exactly as it appears in Internet Banking or your Mobile Banking App. Please ask the sender to not place any zero(s) at the start of the Account Number.
- No, you can only receive Fast Payments sent to your Account Number(s). If you think someone may still be sending payments using your Member Number ask them to update your details using the nominated Account Number.
- Not all account types are eligible to have PayIDs linked to them – please refer to the Summary of Accounts & Access Facilities Table to find out if your account type is eligible.
- A PayID can be closed within Internet Banking or your Mobile Banking App. Simply select ‘Manage PayID’, click the applicable PayID and then ‘PayID Settings’. From there select the ‘Close PayID’ button and follow the prompts.
- Initially, you will only be able to create a PayID using an Australian mobile number or email address with People’s Choice; however you are able to link your PayID to your business accounts.
- If you are unsure about the name shown contact the payee directly to confirm their PayID name.
- When creating your PayID you will be provided a list of name options that reasonably represent and identify you as the account holder. You must select an option from this list.
For example an Account Name of Jonathon Smith with a preferred name of John may be provided the following options:
- A PayID which is locked will not be able to receive payments however you can unlock your PayID at any time. A closed PayID will no longer be able to receive payments into the linked account and will be available to be registered by others who may have access to it i.e. a family email address.
Manage your PayID:
Download the latest version of the People’s Choice App, go to Menu > Manage PayID
Or login to People’s Choice Internet Banking and go to Accounts > Manage PayID
- Your PayID can be updated within Internet Banking or your Mobile Banking App.
Simply select ‘Manage PayID’, select the relevant PayID and then open ‘PayID Settings’.
From here you can update your PayID name, change the account which it is linked to, lock, close or transfer your PayID.
- You can only link your PayID to one account at one financial institution at a time. If you have created this PayID at another financial institution, you can change your existing PayID to a transferrable status with that financial institution and then try and register it with People’s Choice again.
- No, you do not need a PayID to make or receive Fast Payments – this is an option only.
- PayID is an easy way to make sending and receiving payments simpler. It allows you to link financial accounts to more common information such as your mobile number or email address.
Your accounts will still have a BSB and Account Number, but you will be able to provide your PayID to receive payments without sharing your BSB and Account Number. You can also send money to others using their PayID.
- A PayID can only be linked to one account across all financial institutions.
- Yes, one account can have multiple (unique) PayIDs created to it (e.g. joint accounts).
- You can only link your PayID to one account across all financial institutions. If you think you might have created this PayID at another financial institution, you can change your existing PayID to a transferrable status with that financial institution and then register it with People’s Choice.
If you think someone has incorrectly registered your PayID, you can lodge a dispute by completing the ‘Dispute PayID’ process in Internet Banking or our Mobile Banking App. Follow the registration steps to create your PayID, complete the verification process and lodge your Dispute.
- We will lodge an enquiry with the Financial Institution that currently has the PayID registered and we will be in touch with you once we have a response.
- A PayID can be created within Internet Banking or your Mobile Banking App. Simply select ‘Manage PayID’, click ‘Create New PayID’, fill in the required fields and complete the steps. For detailed instructions please view our instructional video here.
- No, you are not able to schedule or create recurring payments using PayID. If you would like to schedule a payment or create a recurring payment, please pay to a BSB and Account Number. Scheduled payments will not be sent as a Fast Payment, so make sure you consider this when setting your transfer dates.
- When making a payment via Osko, the Osko logo will be displayed on the Payment Confirmation screen within Internet Banking and the Mobile Banking App. You'll also be shown a message on this screen saying: ‘This payment will be made using Osko and should arrive within minutes’.
- Osko is a service built on the New Payments Platform which will enable Fast Payments to a PayID or a BSB and Account Number.
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