Related FAQs

  • What documents do I need to be identified?

    The law requires us to verify your identity when you open an Account or Membership or when you become a signatory to an Account.

    The documents required for identification purposes can be one or a combination of identification pieces as required under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006).

    When you visit a branch or Bank@Post outlet to become a member, please bring the following document/s with you:

    Primary Documents with photograph

      - Current Drivers Licence
      - Australian Passport (current or <2 years expired)
      - Current Foreign Passport
      - Student ID Card
      - Proof of Age Card (issued under law of an Australian State or Territory)
      - NSW Photo Card (Issued by NSW Road Transport Authority)
      - Current Firearms Licence
      - Indigenous Community Photo ID Card

    Primary Documents without photograph

      - Australian Birth Certificate or Extract
      - Australian Citizenship Certificate
      - Pension Card (issued by Australian Government for financial benefits)
      - Health Care Card (Issued by Centrelink)
      - Veterans Affairs Concession Card

    Secondary Documents


      - Utility Bills (current within last 3 months)
      - Council Rates (current within last 3 months)
      - Australian Taxation Notice (current within last 12 months)
      - Government Notice recording financial benefits (current within last 12 months)
      - Bank Statement (current within last 3 months)
      - Electoral Commission records
      - Housing Trust records
      - Children (under 18 years) - letter from school specifying name of child, currently residential address and period of time child attended the school (current within last 3 months)
      - There may be other acceptable ways to prove your identity. For more information please contact us. The new regulations require all identification to be current.

    The same rules apply to becoming a signatory to an existing Account .

    If you change your name, for example, upon marriage, you will need to give us suitable evidence. We will give you guidance on how to go about this.

  • What is the Visa card fee?

    Visa Credit Card Accounts carry a $59 annual fee. This fee is waived if you have a home loan, One to One, or financial planning relationship* with us, or if you are under 25 years old and hold an Activate Account.

    Visa debit cards have no annual fee.

    *Members with a previous financial planning relationship up to 1 February 2022 will still continue to receive this fee waiver.

  • Are there any hidden fees?

    No, there are no hidden fees. Having the wrong product for your banking needs can result in fees, such as excess withdrawal fees. Check that you're using the right account for your banking needs. Visit the Disclosure Documents section for details on our transaction fees. You can also call 13 11 82 or visit your nearest branch.
  • There's a transaction I don't recognise on my account. What should I do?

    If there are unauthorised transactions on your account, contact us as soon as possible, as we will need to cancel and re-issue your card.
    You will then need to complete a Visa Card Transaction Enquiry form. As soon as we receive this form we will begin investigating the transactions in question and may contact you for more details.

    A fee may apply for this investigation, but will be reimbursed if the transaction is deemed to be unauthorised. Refer to our Disclosure Documents for more details.
    Depending on the complexity of the investigation, it may take up to 45 days to resolve your enquiry.
  • How do I check my account balance?

    You can check your account balance using our Mobile Banking App, Internet Banking, SMS or Phone Banking or by visiting your nearest ATM or branch.
  • Where can I find my account number?

    Your account number can be found on Internet Banking by clicking on the Accounts tab or on your paper statement or eStatement. If you are unable to locate your account number, call 13 11 82 or visit your nearest branch and a staff member can look it up for you
  • How do I open a bank account?

    You can join People's Choice and open a new bank account online, by calling us on 13 11 82 or visiting your nearest branch.

    If you're already a member with us, you can open a new bank account via our Mobile Banking App or Internet Banking by following these steps: 

    1. Click on Apply in the main menu;
    2. Select Account from the drop-down;
    3. Complete the Account Open Request online form.

  • How do I become a member of People's Choice?

    You can open a membership online via our website or at your nearest People's Choice branch and will need to make sure you have sufficient identification documents with you.

    If you are unable to complete your membership application online or you are not located near a People's Choice branch, you can open your membership at a Bank@Post Australia Post outlet, please call us on 13 11 82 for details.

    What documents do I need to be identified?

    The law requires us to verify your identity when you open an Account or Membership or when you become a signatory to an Account.

    The documents required for identification purposes can be one or a combination of identification pieces as required under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006).

    When you open a membership online or visit a branch or Bank@Post outlet to become a member, please have the following document/s with you:

    Primary Documents with photograph

    Current Drivers Licence
    Australian Passport (current or <2 years expired)
    Current Foreign Passport
    Student ID Card
    Proof of Age Card (issued under law of an Australian State or Territory)
    NSW Photo Card (Issued by NSW Road Transport Authority)
    Current Firearms Licence
    Indigenous Community Photo ID Card
    Primary documents without photograph

    Australian Birth Certificate or Extract
    Australian Citizenship Certificate
    Pension Card (issued by Australian Government for financial benefits)
    Health Care Card (Issued by Centrelink)
    Veterans Affairs Concession Card
    Secondary Documents

    Utility Bills (current within last 3 months)
    Council Rates (current within last 3 months)
    Australian Taxation Notice (current within last 12 months)
    Government Notice recording financial benefits (current within last 12 months)
    Bank Statement (current within last 3 months)
    Electoral Commission records
    Housing Trust records
    Children (under 18 years) - letter from school specifying name of child, currently residential address and period of time child attended the school (current within last 3 months)
     There may be other acceptable ways to prove your identity. For more information please contact us. The law requires all identification to be current.

    The same rules apply to becoming a signatory to an existing Account.

    If you change your name (for example, upon marriage) you will need to give us suitable evidence. We will give you guidance on how to initiate this change.
  • What is Bank@Post?

    People's Choice offers the convenience of Bank@Post to our members. This means you can make deposits and withdrawals on eligible accounts at participating Post Offices.
  • Are there fees for Bank@Post?

    There are no fees for Bank@Post. All transaction accounts have free and unlimited access to Bank@Post withdrawals.There is also no charge for depositing cash and cheques through Bank@Post. A fee may occur at the discretion of the Auspost branch when a cheque is deposited at a Bank@Post outlet and it is dishonoured. This fee is not charged by People’s Choice.
  • Can I open a bank account online?

    Yes. You can join People's Choice and open a new bank account online here.

    If you're already a member with us, you can open a new bank account via our Mobile Banking App or Internet Banking by following these steps: 

    1. Click on Apply in the main menu;
    2. Select Account from the drop-down;
    3. Complete the Account Open Request online form.
  • What do I need to open a bank account?

    To become a member and open a bank account with People's Choice, you need to be an Australian resident. Click here to apply online, this will take around 10-15 minutes to complete. 

    To make it easier, please have the following documents ready:

    •Australian driver's licence, Australian passport or Employment visa (if you hold a foreign passport)
    •Australian Tax File Number (TFN) or Taxpayer Identification Number or equivalent
    •Medicare card and Medibank private health insurance (if relevant)

    We use greenID, a secure online verification service to do this. The information you provide will be compared against relevant information databases. We encourage you to read greenID's privacy policy by clicking here.

    You can also call us on 13 11 82 or visit your nearest branch.
    If you're already a member with us, you can open a new bank account via our Mobile Banking App or Internet Banking by following these steps: 

    1. Click on Apply in the main menu;
    2. Select Account from the drop-down;
    3. Complete the Account Open Request online form.

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