Our dispute resolution process is available for viewing in all of our branches, on our website or upon request if you call our National Contact Centre.

Download Your Guide to Feedback and Complaints Resolution with People's Choice (PDF, 250KB).

 

Contact information

For further information or to lodge a written complaint, please contact:
Your nearest branch or our National Contact Centre on 13 11 82.

To lodge a complaint online please complete our Compliments and complaints form. 

 

Alternatively for written correspondence please contact:

Member Response Department
People's Choice Credit Union
GPO Box 1942, Adelaide SA 5001
Telephone: 13 11 82
Email: MemberResponse@peopleschoice.com.au

 

For assistance with lodging an external dispute, after the internal dispute process has been completed, please contact:

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne Vic 3001
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
Website: www.afca.org.au

Feedback form

Please use our feedback form to share your comments or compliants.

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^Privacy Notice:

People’s Choice Credit Union is collecting the above information so that we may respond to your enquiry and provide information in relation to products and services we provide. We will only use this information, unless you are already a member or subsequently decide to obtain a service or product from us,  to respond to your enquiry and to contact you from time to time to provide you with information about services and products which may be of interest to you (including products and services of third parties). We may not be able to contact you if you do not provide to us this information. You can opt out of receiving direct marketing from us at any time. We disclose your personal information to relevant members of our staff. We may also disclose your personal information to agents, contractors, government agencies and bodies  who assist us in our dealings with you. Our Privacy Policy (which you can obtain at this link, in branch or by contacting us on 13 11 82 and asking for a copy) contains more information on how you can access and correct your personal information, how we use your personal information (including how to opt out of marketing), how to complain if you believe we’ve breached our privacy obligations, and how we deal with complaints. It also provides more detail on how we manage and protect your personal information if you are interested. People's Choice address is 50 Flinders St, Adelaide, 5000.