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Help and support
We have a number of forms available for you to download and complete. If you have a question, there's a good chance the answer can be found in our FAQs.
See our FAQs
Membership and account forms
I want to open a new Personal Savings Account
I want to open a new Personal Investment Account
I want to change my address details
I want to order a new or replacement card
I want to close my account
I want to close my membership
I want to register for Online Redraw
I want to apply to become a signatory
I want to change account signatories or signing authority
Transaction and enquiry forms
I want to enquire about an ATM or EFTPOS transaction error caused by a system malfunction
I want to enquire about an unauthorised ATM or EFTPOS transaction
I want to authorise an auto transfer from my account
I want to request an investigation into a BPAY®
transaction
I want to enquire about unauthorised Visa Card transaction
I want to cancel a direct debit
I want to amend a loan repayment transfer amount (existing periodic transfer/Transfer Order)
Business banking forms
I want to open a Business Savings Account
I want to open a Business Investment Account
I want to open a business membership for a sole trader
I want to open a business membership for a company, partnership, trust or association
Foreign currency
I need to send a large amount of money to or from an overseas bank
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I need to make a statutory declaration
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