Affected by bushfires? We’re here to help.

The bushfire emergency in Victoria has affected a number of Australians. We have been proactively contacting members in affected regions to offer our support and we are here for all members during this devastating time.


Making an insurance claim

If you've been affected by the Victorian bushfires, we're here to help. We've activated a support package to assist with your immediate banking needs.

If you need to make an insurance claim, please call CGU's dedicated 24-hour claims hotline on 13 24 80.

For more information on making a general insurance claim, please visit this page

If you're having difficulty paying your insurance premiums, please contact our National Contact Centre on 13 11 82 between 8am - 8pm (ACST) Monday to Friday, or 8:30am - 4:30pm (ACDT) on Saturdays.

Click here to make a Home Insurance claim online

Click here to make a Car Insurance claim online

Home loans, personal loans and credit cards

  • Redraw on your loan

    If you're in advance of your loan repayments, you'll be able to redraw against your loan. We've also made this option available to you if you have a fixed rate home loan. For terms and conditions that apply to redraws, please see our lending terms and conditions (PDF, 249 KB).

  • Fee waiver for restructure

    If you're looking to restructure or consolidate your loans with us, we'll waive the fees.

  • Reduce your repayments

    We'd usually recommend you leave your loan repayments at the higher level, even when interest rates drop. But if you're experiencing financial difficulty, you do have the option to reduce your repayments as low as the minimum required repayment.

Financial hardship

If you’re experiencing financial difficulty, please get in touch with the our National Contact Centre on 13 11 82 between 8am - 8pm (ACDT) Monday to Friday, or 8:30am - 4:30pm (ACDT) on Saturdays.

We’ve always offered financial hardship assistance to our members who need it. You can find more information on financial support and what it means here.

Mental health resources

We understand that everyone copes differently, and that some people may need to reach out for a little extra help during this time. Please take care of your mental health and wellbeing. You can find useful information and resources on the Head to Health website. For personal crisis and mental health support you can contact Lifeline or Beyond Blue at any time.

Need some help? We've got you covered. 

Get in touch with us and we can help you get the answers you need.