- While there's been good news recently around COVID-19 (with vaccine advances), the virus remains a serious threat to community health and our economy.
We'll update this page regularly as we continue to navigate this virus, to provide you with the latest information. We'll also be here to support any member who's experiencing financial difficulty due to the impacts of COVID-19, such as loss or reduction of income.
Please stay safe and follow expert advice.
How we'll support you
Allow you to redraw your loanIf you're in advance of your loan repayments, you'll be able to redraw against your loan. We've also made this option available to you if you have a fixed rate home loan. For terms and conditions that apply to redraws, please see our lending terms and conditions (PDF, 249 KB).
Offer financial hardship assistanceWe have always offered financial hardship assistance to members in need. This is separate to any of the COVID-specific assistance listed above. You can find more information on financial support and what it means at this link.
Help you with Visa card transaction disputesIf you're experiencing a Visa dispute, for example a travel or event cancellation, and the retailer isn't assisting you, we may be able to help. Visit our Visa disputes and unauthorised transactions page for more information.
Provide the option to reduce your repaymentsWe'd usually recommend you leave your loan repayments at the higher level, even when interest rates drop. But if you're experiencing financial difficulty, you do have the option to reduce your repayments as low as the minimum required repayment.
Updated interest rates for loans and investmentsWe continue to review our rates regularly taking into account regulatory requirements, funding costs, market demands and the impacts of Coronavirus.
Our current rates for home loans, personal loans, saving accounts and term investments are available on our rates page.
Work with you to make arrangements to suit your personal circumstancesIf you're experiencing ongoing financial challenges due to COVID-19 and can't meet your loan, line of credit, overdraft, credit card or business banking obligations, please get in touch with us as soon as possible. While speaking with you about your personal circumstances we can discuss the type of assistance we may be able to provide to you. Assistance may include: extending the length of your loan, converting to interest-only payments for a period, consolidating debt, or a combination of these and other measures.
We've already helped thousands by deferring loan repayments for up to four months. If you've not fully recovered from the financial impacts of COVID-19 by the end of your payment deferral period, and are unable to restart full repayments, get in touch on 13 11 82 and we'll explore possible extra relief arrangements.
We'll speak to you before applying new or extended relief arrangements to ensure we fully understand your challenges, and so that the support we provide you is appropriate for your situation.
Banking with us, at home
If you have to visit a branch, for the safety of the community, please only do so if you're well.
Our branches have now returned to normal operating times, but this may change suddenly due to government restrictions and social distancing guidelines.
Mobile Banking App
Find a branch
See our branch opening hours
Visa has temporarily increased contactless payment limits from $100 to $200 when paying with your card, smartphone or wearable device. Increasing the limit makes shopping safer by reducing the number of times you have to enter your PIN on devices other people are using.
You can make contactless payments with an eligible smartphone or wearable device at participating merchants where you see the contactless logo.
Keep your eyes open for scams
Our advice? People's Choice will never call you and ask for your personal or banking information. Don't give out your personal or banking details, never provide remote access to your computer, hang up the phone immediately and delete the email or text.
Scamwatch information for known scams to People's Choice
For more information on how to stay safe against COVID-19 related scams, visit the Australian Government Cyber Security COVID-19 page.
If you think you've fallen victim to a scam, call us on 13 11 82 and report it to Scamwatch.
Australian Government support
Frequently asked questions
- You can withdraw up to $2,000 per day per card from any People's Choice or major bank* ATM, or supermarket, free of charge. Withdrawals can also be made through Bank@Post at selected Australia Post outlets, free of charge for the first two withdrawals each month. Extra People's Choice cash withdrawals during the same month will incur a $3.00 fee per withdrawal.
*Major banks include Westpac, NAB, Commonwealth and ANZ.
If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.
- You can use your Internet Banking and Mobile Banking App to view your account history, set up payments, open new accounts and much more.
Login to Internet Banking now or if you’re not yet registered to use Internet Banking, give us a call on 13 11 82.
Alternatively, our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).
I am not directly impacted by Coronavirus (COVID-19), but I am experiencing financial difficulty. What can I do?
Members experiencing financial difficulty at any time can find information about the support we provide on our Financial Hardship Assistance page.
For CGU travel insurance policies purchased prior to 23 January 2020, you are covered for medical expenses related to the Coronavirus. Click here for more information regarding insurance and Coronavirus.