- An ‘excess’ is your contribution towards the cost of a claim. We will reduce the amount we pay you for a claim for any one incident by your excess amount. This can be found on your policy schedule. You cannot remove the excess by paying a higher premium.
- If you have any difficulties while you are travelling, call our Emergency Assistance Hotline and speak with one of our expertly trained, multilingual staff. The numbers to call reverse charge, depending on whether you are travelling within Australia or overseas are (02) 8895 0698 (within Australia) and +61 2 8895 0698 (via the local operator while overseas).
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